Privacy Policy

1. Introduction

Welcome to Tarot Chats ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tarot reading platform at tarotchats.com.

2. Information We Collect

2.1 Phone Number (Your Private Membership ID)

Your phone number serves as your private membership ID. We collect your phone number to:

• Authenticate your account and provide secure access
• Save your readings, favorites, and preferences
• Enable you to resume readings across devices
• Send service-related notifications (if you opt-in)

Important: Your phone number is your private membership ID - it's never shared, sold for 3rd party marketing, or used for unsolicited marketing purposes.

2.2 Reading Data

We store your reading history, including:

• Questions you ask our tarot readers
• Cards drawn during your readings
• Reader interpretations and guidance
• Reading timestamps and reader selections
• Readings you've marked as favorites

2.3 Usage Information

We automatically collect certain information about your device and how you interact with our service:

• Device type, browser type, and operating system
• IP address and general location (country/region)
• Pages visited and features used
• Time and date of visits

2.4 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and provide personalized content.

3. How We Use Your Information

We use your information to:

• Provide and maintain our tarot reading services
• Generate AI-powered personalized readings
• Save your reading history and preferences
• Send you service notifications (with your consent)
• Analyze usage patterns to improve our platform
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Third-Party Services

4.1 AI Processing (Anthropic Claude)

We use Anthropic's Claude AI to generate personalized tarot interpretations. Your questions and reading context are sent to Anthropic's servers for processing. Anthropic's privacy policy applies to this processing.

4.2 Database Hosting (Neon PostgreSQL)

Your data is stored securely on Neon's PostgreSQL database infrastructure. Neon provides enterprise-grade security and encryption.

4.3 Analytics (Google Analytics)

We use Google Analytics to understand how visitors use our site. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

4.4 Advertising (Google AdSense)

We use Google AdSense to display advertisements. Google may use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google's Ads Settings.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encrypted data transmission (HTTPS/TLS)
• Secure database storage with access controls
• Regular security assessments
• Limited employee access to personal data

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at Contact@tarotchats.com.

7. Marketing Communications

With your consent, we may send you:

• Free daily horoscope updates
• Reader insights and guidance
• Special offers and promotions
• Service updates and new features

You can opt-out of marketing communications at any time through your Settings page or by clicking "unsubscribe" in any email.

8. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our service after any modifications indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: Contact@tarotchats.com

Website: www.tarotchats.com